Refund policy

We want you to be sure UsualBook is right for your business before you pay — that's why every account starts with a 14-day free trial with no card required. This policy explains when you can get your money back after you start paying.

14-day money-back guarantee

If you're not happy, you can ask for a full refund of the first payment of a new subscription within 14 days of that payment. This applies to both monthly and yearly plans, including any extra locations bought with that first payment. No questions asked.

After the first 14 days

• Renewal payments and payments after the 14-day window are not refundable.
• We don't give partial refunds for unused time, unused locations or downgrades within a billing period.
• You can cancel at any time. Cancelling stops the next renewal; you keep access until the end of the period you've already paid for.
• Duplicate payments, or charges made after you cancelled because of an error on our side, are always refunded in full.
• If we end the service without cause (see our terms), we refund the unused part of any prepaid period.

How to ask for a refund

UK and international purchases are sold by our reseller Paddle.com, which processes refunds. Email hello@usualbook.com from your account email, or reply to your Paddle receipt / contact Paddle via paddle.net. Approved refunds go back to the original payment method, usually within 5–10 working days depending on your bank.

Purchases in Türkiye are covered by our Turkish delivery and refund terms (payments via iyzico).